8x8 Claims Top Spot in UCaaS Scorecard for Third Consecutive Year, IHS Says
ENGLEWOOD, Colo. (May 10, 2016) – IHS Inc. (NYSE: IHS), the leading global source of critical information and insight, today released excerpts from its 2016 UC as a Service (UCaaS) Scorecard: North America, which identifies the Unified Communication (UC) service providers currently leading the UCaaS market and those best positioned to succeed long term. The ratings are based on criteria such as installed base of seats, financial stability, market strategy, service capabilities and support options.
The UCaaS market in North America is marked by a large and dynamic provider landscape. Mergers and acquisitions continue as providers look to gain scale, new capabilities and long-term survivability. The top providers have been fairly consistent over the past few years, but compared to the prior year’s UCaaS Scorecard, there has been some shifting in the rankings.
For 2016, the top 10 North America UCaaS leaders are 8x8, Vonage, West, RingCentral, Mitel, Verizon, Star2Star, Broadview Networks, Fuze and Nextiva.
“8x8 is the leader in the UC-as-a-Service market for the third year in a row,” said Diane Myers, senior research director for VoIP, UC and IMS at IHS Technology. “8x8 maintains its leadership due to its large installed base of UCaaS seats, financial position and continued execution on its market strategy. 8x8 has consistently been near the top of our Scorecard and is a long-standing stalwart of the hosted PBX and unified communications market, with a strong position with small businesses and up-market growth.”
Vonage and West follow 8x8 in the rankings, with Vonage edging out West to take second place in this year’s Scorecard.
“Vonage jumped to second place by accelerating its customer base through yet more acquisitions in 2015—namely Simple Signal and iCore Networks,” Myers said. “Vonage has been vocal in its plans to pursue acquisitions and has spent the past year integrating the acquisitions and getting all the companies working as one through a common provisioning system and sales and marketing channels.”
RingCentral, holder of the largest UCaaS installed base, came in just below West to claim fourth place. Said Myers, “RingCentral’s been the most innovative provider on the product front, integrating with team collaboration software Glip and keeping its delivery and pricing models clean and simple.”
Notably, privately held UCaaS service provider Nextiva made its first showing on the Scorecard, making the top 10 thanks to its installed base of seats. Landing just outside the top 10 were Comcast, ShoreTel, Cox, CoreDial and Windstream.
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